-29%
Implementation time
Reduction in time to first executive report.
Expansion
Harbor Analytics
Decision intelligence
Better decisions require cleaner operating signals, not more dashboards.
+18%
Expansion rate
Increase in multi-team account expansion.
-41%
Custom request load
Lower ad hoc analytics demand through productization.
Challenge
Harbor had strong demand but was over-serving custom reporting requests, creating delivery drag and inconsistent customer outcomes.
Signal clarity over dashboard volume
Customers did not need more charts; they needed consistent decision-support outputs tied to strategic moments.
We productized those outputs and reduced operational noise for both customers and internal teams.
Scaling with product discipline
A tiered service design allowed Harbor to protect delivery quality while expanding account depth.
Leadership could now prioritize roadmap work with clearer retention and expansion evidence.